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Refund Policy

Read all about our refund policy

  1. You are entitled to a statutory cooling off period which is valid from when you place your order until 14 days after the goods are delivered.
  2. Certain items are exempt from the cooling off period - these include goods which are bespoke, specially made or specially ordered for you. For hygiene reasons mattresses and pillows which have been unwrapped cannot be returned unless they are faulty.
  3. If you would like to cancel an order you placed that was for a stock item prior to delivery please let us know in writing by email to sales@tannahillfurniture.co.uk. Once we have recieved your cancellation request we will cancel the order and refund you in full using the original payment method.
  4. If you wish to cancel an order before delivery which has been specially ordered for you this will be at the discretion of Tannahill Furniture. Cancellation of special orders at this point may incur any reasonable costs borne by the company.
  5. If you wish to return an order which was for a stock item under the distance selling regulations you have up to 14 days from the delivery date to cancel your order. We will issue you with a full refund including the delivery charge. If you require us to collect the goods we reserve the right to charge you for the cost of collection.
  6. Refunds will only be made after we have recieved the goods back and they have been inspected by our returns department and deemed to be in a suitable condition.
  7. Return or exchange of specially made or specially ordered goods will not be accepted and the normal returns policy will not apply unless the goods are faulty.
  8. In the unlikely event that any goods are faulty please contact us by telephone on 01563523117. In this instance there will be no charge for collection of faulty goods and the delivery of replacement goods. The delivery of replacement items will take place as soon the stock arrives.


Cancellations by Tannahill Furniture


We reserve the right to not accept an order for any of the following reasons
  1. Your payment is not authorised.
  2. Any item you have ordered was incorrectly priced on the website.
  3. We are unable to deliver to your postcode.
  4. We have insufficient stock to fulfill and deliver your order.
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CONTACT US
TANNAHILL FURNITURE
75 - 81 John Finnie Street
Kilmarnock
Ayrshire
KA1 1BE
01563 523 117
OPENING HOURS
Monday 9:00 - 16:30
Tuesday 9:00 - 16:30
Wednesday 9:00 - 16:30
Thursday 9:00 - 16:30
Friday 9:00 - 16:30
Saturday 9:00 - 16:30
Sunday 12.00 - 16.00
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REGISTERED
George Tannahill & Sons
75-79 John Finnie Street
Kilmarnock
Ayrshire
KA1 1BS
Reg No: SC457306
VAT No: 1686 08966
Please be aware that images are for illustration only. For example, suppliers only take images in one cover and the range might not be pictured in a middle price grade.

Abacus Furniture Solutions 2024