Terms & Conditions

Terms

The following terms and conditions apply to any orders placed on the Tannahill Furniture website. Please read the terms and conditions before you place an order. Your use of the website constitutes your agreement to be bound by these terms and conditions. Tannahill Furniture Ltd reserves the right to alter the terms and conditions at any time without giving you notice and any changes will take effect the day they appear on the website. If you are unsure about anything relating to the terms and conditions please contact us by email at sales@tannahillfurniture.co.uk or by telephone on 01563523117 for further assistance. The terms and conditions do not affect your statutory rights. 

Your Contract With Tannahill Furniture

  1. You place an order on the website by selecting an item and following the instructions.
  2. After you select an item or multiple items you will have the opportunity to correct any input error with your order up to the point when you click the submit button.
  3. After you have submitted the order you will receive an email acknowledgement from us. This email is just an acknowledgement and not an acceptance of the order.
  4. If you are paying by debit or credit card we will authorise your payment.
  5. When the payment is authorised and we have ascertained when the goods you have ordered will be in stock we will contact you with an estimated delivery date. Acceptance of your order and creation of a legally binding contract will take place when we place your order with the relevant supplier or manufacturer. If the order is for a stock item the legally binding contract between yourself and Tannahill Furniture will take place when we contact you to arrange delivery.

Complaints

  1. If you have a complaint to make please contact us immediately either by email or by telephone.
  2. Any complaint you have will be dealt with professionally, fairly and with complete discretion. This will not affect your statutory rights.

Law

The terms and conditions set out by Tannahill Furniture for the use of the website will be governed and construed by Scottish law and subject to the Juristiction of the Scottish courts system.

For any queries relating to the website, you can contact us via email, telephone, post or at our premises.

Payment, Pricing And Delivery

  1. We take great care to ensure our prices on the website are correct at all times. In the unlikely event that we discover a mistake in the price of an item you have ordered we will contact you as soon as possible with the option of either reconfirming the item at the correct price or you can cancel the order. If you choose to cancel the order you will be refunded in full.
  2. All prices are in UK pounds and are inclusive of VAT.
  3. Payment of your order will be taken in full when you place your order at checkout.
  4. The price you pay is the price displayed on the website but excluding the delivery charge.
  5. Delivery charges are processed during the checkout process and are based on distance from our retail store - Please see our Delivery service page for further details.
  6. If you have ordered multiple items with different delivery times we will hold the order until all goods are in stock and deliver all goods together on the same delivery unless instructed otherwise. This does not include rugs which are delivered separately by courier normally within 7 days of ordering.
  7. Once your order is in stock in our warehouse we will contact you to arrange delivery, we will normally deliver to you within 14 days of your order becoming available in stock. We are unable to store goods for more than 21 days.
  8. The estimated delivery time for a product is clearly displayed on the product page and we will endeavour to deliver to you within that timescale. Occasionally delays may occur due to unforeseen factors outwith our control, Tannahill Furniture will not be under any liability for any delay or failure to deliver goods within an estimated delivery timescale.
  9. Deliveries will be made between the hours of 9AM and 6PM Monday to Friday and you will be given an AM or PM appointment of your choosing.
  10. All goods must be signed for by you. If you are out when the delivery team arrive we will leave you a card with contact details to rearrange the delivery to a later date. Please note there may be an additional charge for this service.
  11. You will become the owner of the goods at the time of delivery - liability for the loss or damage of the goods at this point becomes yours.
  12. Please ensure you have measured for delivery access including doorways, hall etc.. We cannot accept any responsibility for access issues with the desired location. In these instances we will place the goods in the nearest available location to your desired location. If you have concerns over access please contact us by telephone on 01563523117.
  13. Rugs are exempt from delivery charges and are delivered by courier service free of charge.

 

Refund Policy

    1. You are entitled to a statutory cooling off period which is valid from when you place your order until 14 days after the goods are delivered.
    2. Certain items are exempt from the cooling off period - these include goods which are bespoke, specially made or specially ordered for you. For hygiene reasons mattresses and pillows which have been unwrapped cannot be returned unless they are faulty.
    3. If you would like to cancel an order you placed that was for a stock item prior to delivery please let us know in writing by email to sales@tannahillfurniture.co.uk. Once we have recieved your cancellation request we will cancel the order and refund you in full using the original payment method.
    4. If you wish to cancel an order before delivery which has been specially ordered for you this will be at the discretion of Tannahill Furniture. Cancellation of special orders at this point may incur any reasonable costs borne by the company.
    5. If you wish to return an order which was for a stock item under the distance selling regulations you have up to 14 days from the delivery date to cancel your order. We will issue you with a full refund including the delivery charge. If you require us to collect the goods we reserve the right to charge you for the cost of collection.
    6. Refunds will only be made after we have recieved the goods back and they have been inspected by our returns department and deemed to be in a suitable condition.
    7. Return or exchange of specially made or specially ordered goods will not be accepted and the normal returns policy will not apply unless the goods are faulty.
    8. In the unlikely event that any goods are faulty please contact us by telephone on 01563523117. In this instance there will be no charge for collection of faulty goods and the delivery of replacement goods. The delivery of replacement items will take place as soon the stock arrives.

     

    Cancellations by Tannahill Furniture

    We reserve the right to not accept an order for any of the following reasons

    1. Your payment is not authorised.
    2. Any item you have ordered was incorrectly priced on the website.
    3. We are unable to deliver to your postcode.
    4. We have insufficient stock to fulfill and deliver your order.

     

    FAQ’s

    When will I get my delivery?

    All items on our website have an estimated lead time, once we have your goods in stock we will then contact you directly to arrange delivery. 

    Can I return my order?

    You are entitled to a statutory cooling off period which is valid from when you place your order until 14 days after the goods are delivered. Certain items are exempt from the cooling off period - these include goods which are bespoke, specially made or specially ordered for you. For hygiene reasons mattresses and pillows which have been unwrapped cannot be returned unless they are faulty.

    Can I cancel my order?

    Yes, this is possible but please get in contact with us as soon as possible. We won’t be able to cancel orders of specially made items that have already gone into production. There may be costs involved in cancelling.

    My order has arrived but won’t fit in my home. What happens now?

    The responsibility of insuring there is sufficient access lies solely with the customer. In these instances, we will place the goods in the nearest available location to your desired location. In some instances, dependant on location, we may be able to return at a later date with your goods so that the removal of a window, etc. can be arranged. 

    My order has a damage, what happens now?

    This is unfortunate and can happen on occasion. We will endeavor to get any problems fixed ASAP. The first thing we will require is pictures of the damage through email. This is so we can report the issue to the manufacturer. They will then appoint a technician to have a look at the issue at the customer’s convenience. This generally happens very quickly, the technician will determine whether or not the issue can be fixed or requires a complete replacement.

    Can you deliver abroad?

    At the minute we only deliver to the UK. We are more than happy to supply goods but delivery to outside of the UK would have to be arranged by the customer.

    What warranty do I get with my goods?

    Each manufacturer has a different policy. This information is readily available on request. Although your warranty is not directly with us we will always endeavor to help with any issues to the best of our ability no matter how far after the time of order.

    How can I pay for my order?

    Currently through the website payment is taken in full at the point of order. There are more options available when ordering through our physical store.

    Can I have my order delivered to a different address than the one on my debit/credit card?

    Yes, absolutely. Just fill in the required information at checkout.

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