Payment, Pricing And Delivery
Cancellations by Tannahill Furniture
We reserve the right to not accept an order for any of the following reasons
When will I get my delivery?
All items on our website have an estimated lead time, once we have your goods in stock we will then contact you directly to arrange delivery.
Can I return my order?
You are entitled to a statutory cooling off period which is valid from when you place your order until 14 days after the goods are delivered. Certain items are exempt from the cooling off period - these include goods which are bespoke, specially made or specially ordered for you. For hygiene reasons mattresses and pillows which have been unwrapped cannot be returned unless they are faulty.
Can I cancel my order?
Yes, this is possible but please get in contact with us as soon as possible. We won’t be able to cancel orders of specially made items that have already gone into production. There may be costs involved in cancelling.
My order has arrived but won’t fit in my home. What happens now?
The responsibility of insuring there is sufficient access lies solely with the customer. In these instances, we will place the goods in the nearest available location to your desired location. In some instances, dependant on location, we may be able to return at a later date with your goods so that the removal of a window, etc. can be arranged.
My order has a damage, what happens now?
This is unfortunate and can happen on occasion. We will endeavor to get any problems fixed ASAP. The first thing we will require is pictures of the damage through email. This is so we can report the issue to the manufacturer. They will then appoint a technician to have a look at the issue at the customer’s convenience. This generally happens very quickly, the technician will determine whether or not the issue can be fixed or requires a complete replacement.
Can you deliver abroad?
At the minute we only deliver to the UK. We are more than happy to supply goods but delivery to outside of the UK would have to be arranged by the customer.
What warranty do I get with my goods?
Each manufacturer has a different policy. This information is readily available on request. Although your warranty is not directly with us we will always endeavor to help with any issues to the best of our ability no matter how far after the time of order.
How can I pay for my order?
Currently through the website payment is taken in full at the point of order. There are more options available when ordering through our physical store.
Can I have my order delivered to a different address than the one on my debit/credit card?
Yes, absolutely. Just fill in the required information at checkout.
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